Privacy Policy

Privacy Policy

Meshay Care (“we”, “our”, “us”) operates meshaycare.com. This policy explains what personal information we collect, why, and how we protect it.

1. Information we collect

You give us:

  • Name, phone number and email
  • Shipping and billing address
  • Order details and messages you send us
  • Account details if you register
  • Reviews or feedback you submit

We collect automatically:

  • IP address, device type, browser and operating system
  • Pages viewed, products clicked, time on site and referral source
  • Cart and checkout activity

Payment data: Card details are entered on Shopify’s secure checkout or with our payment partners. We do not store your full card details.

2. How we use your information

  • Processing, delivering and supporting your orders
  • Contacting you about orders, delivery and returns
  • Sending offers, news and restock alerts (only if you opt in)
  • Improving our website, products and customer experience
  • Showing relevant ads on platforms like Facebook, Instagram, TikTok and Google
  • Preventing fraud and complying with legal obligations

3. Who we share it with

We share only what’s necessary with:

  • Shopify, which hosts our store
  • Payment providers to process payments
  • Courier companies to deliver your parcel
  • Analytics and advertising partners (such as Meta, Google, TikTok)
  • Authorities, if required by law

We do not sell your personal information.

4. Cookies and tracking

We use cookies and pixels to keep your cart working, remember your login, measure traffic and measure our ads. You can block cookies in your browser settings, though checkout and some features may stop working.

5. Marketing communications

You can unsubscribe from emails using the link in each message, or ask us to stop WhatsApp/SMS messages at any time.

6. Data retention

We keep information as long as needed for orders, accounting, legal requirements and dispute handling, then delete or anonymize it.

7. Data security

We use SSL encryption, secure hosting and restricted access. No online system is completely risk-free, but we work to protect your data.

8. Your rights

You may request to see, correct or delete your personal data, or withdraw consent for marketing. Email us and we’ll respond within a reasonable time.

9. Children

Our site is not intended for children under 13, and we do not knowingly collect their data.

10. Third-party links

Our site may link to social media or other sites. We are not responsible for their privacy practices.

11. Changes

We may update this policy. The latest version will always be on this page.

12. Contact

✉️ meshaycare.shop@gmail.com | 📞 03468440477