Shipping Policy
Shipping Policy
Delivery areas
We deliver nationwide across Pakistan [international shipping: not currently available / add details].
Order processing
- Orders are processed within [1–2 working days] after confirmation (or payment verification).
- Orders placed on Sundays or public holidays are processed the next working day.
- During sales or high-demand periods, processing may take a little longer.
Estimated delivery times
| Destination | Estimated time |
|---|---|
| Major cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, etc.) | [2–4 working days] |
| Other cities and towns | [4–6 working days] |
| Remote areas | [6–8 working days] |
These are estimates, not guarantees. Delays can occur due to courier issues, weather, strikes or public holidays.
Shipping charges
Shipping is calculated at checkout based on your location and order weight. [Free shipping on orders above Rs. ____.] Bundle deals may include special shipping offers when stated on the product page.
Courier partners
We ship through reliable courier services [e.g. TCS, Leopards, M&P, PostEx, Trax, list yours]. The courier is chosen based on your location and service availability.
Order tracking
Once dispatched, you’ll receive a tracking number by SMS, WhatsApp or email. You can track progress on the courier’s website. If you haven’t received tracking within [3 working days] of ordering, contact us.
Delivery attempts and COD
- Please keep your phone on and be available to receive the parcel.
- If the courier can’t reach you after repeated attempts, the parcel may be returned to us.
- For returned COD parcels, we may ask you to pay the shipping cost before reshipping, and repeated refusals may result in future orders being prepaid only.
Incorrect address
Please double-check your address and phone number. We aren’t responsible for delays, extra charges or lost parcels caused by incorrect or incomplete details.
Damaged or tampered parcels
Inspect the parcel before accepting it. If the packaging is torn, opened or damaged, tell the courier and message us immediately with photos. Please record an unboxing video when opening your order.
Lost parcels
If your parcel is lost in transit, we’ll investigate with the courier and send a replacement or refund once confirmed.
Packaging
Our products are packed carefully to prevent breakage and moisture damage, because we care how your order arrives.
Need help?
📞 03468440477 | ✉️ meshaycare.shop@gmail.com