Return & Refund Policy

Return & Refund Policy

We want you to love your Meshay Care products. Because they are skincare items that touch your skin, returns are limited for hygiene and safety reasons.

Eligible for return, replacement or refund

  • Product arrived damaged, broken, leaking or defective
  • Wrong item received
  • Missing item from your order
  • Product received is spoiled or expired

Time limit

You must contact us within [48 hours] of delivery.

How to request

  1. Message WhatsApp 03468440477 or email meshaycare.shop@gmail.com.
  2. Include your order number, your name and phone number.
  3. Send clear photos of the product, label and packaging, plus an unboxing video where possible.
  4. We’ll review and reply within [2 working days].

Not eligible

  • Opened, used or partly used products
  • Change of mind, or ordering the wrong product by mistake
  • Skin type not suiting the product, or results not matching expectations
  • Requests after the time limit, or without proof
  • Damage caused by misuse, water or improper storage
  • Free gifts, samples and promotional items

Skin sensitivity

Natural doesn’t mean suitable for everyone. Please read the ingredients and do a patch test before first use. If you experience irritation, stop using the product, rinse with water and consult a doctor if needed. Contact us so we can review your case.

Resolution options

If your claim is approved, we will offer one of the following:

  • Replacement of the same product (subject to stock)
  • Refund to your original payment method
  • Store credit for a future order

Refund timeline

  • Approved refunds are processed within [5–10 working days].
  • Card payments return to the original card. Your bank may need extra time.
  • COD orders are refunded by bank transfer or mobile wallet.

Return shipping

For defective, damaged or wrong items, we cover return and replacement shipping. We may ask you to return the item first. In other approved cases, return shipping is the customer’s responsibility. Please don’t send items back without our approval.

Bundles

Bundle returns are handled item by item. Used items in a bundle aren’t eligible.

Cancelled orders

If you cancel before dispatch, we refund in full. See the Payment Policy for details.

Contact

📞 03468440477 | ✉️ meshaycare.shop@gmail.com